Understanding facial expressions in very important in communication, as assumptions can be made about the facial expressions of the people communicating, possibly leading to misunderstandings. To improve upon the risk of violating data protection principles, information on the subject should be available in easy read format, in both office and communal areas for staff and clients. Interpersonal interaction is how you interact with someone. You can also receive some results through text message. It is therefore worth spending time developing good interpersonal skills. Explain the role of effective communication and interpersonal interaction in a health and social care context What is communication? Emails can be both formal and informal depending on their purpose.
A says, showing that he understands and sympathizes with Mr. It is therefore perhaps best considered as both personal and interpersonal in its nature, but there is no doubt that improving your emotional intelligence will help in all areas of interpersonal skills. Communication and inclusion could further be promoted by access to television programmes which feature sign languages. The list of the method includes that the employees could get training to learn the English as their common language Hurst and Patterson, 2014. One of the reasons for communication becoming counter productive is the use of language that is too formal or organisational jargon. Scope for abuse and other circumstances which could pose harm to a client can be lessened with the use of risk assessment, adhering to support plans and by accurate, factual record keeping. Type of interpersonal interaction Explained Speech Speech is the verbal means of communication, consisting of how speech sounds are made articulation , the rhythm of speech fluency , tone, pitch and volume.
Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels. An ethical consideration is when you have to judge what is right or wrong with moral duty and obligation. In what Health and Social care contexts would informal communication be used? Interpreters are a great advantage in health and social care as they can communicate a conversation, whether it be signed or spoken to someone in a different language that they may understand. This could be done by facing the service user in good light with an appropriate posture so that they are able to see your facial expressions and the way your lips move. The basis for safeguarding clear lines of communication is ensuring that support is delivered in a person centred way and that the individual continues to be empowered by this.
In communicating with others, the practitioner needs to be able to use a variety of strategies to ensure professional practice, meet health and social care needs and facilitate positive working relationships. The provider must ensure that the patient understands his or her medical condition, as well as the rationale behind a treatment regimen. The aim of the Codes of Conduct are to eliminate this perspective and encourage the authentic and transparent communication which is embedded into high quality care. Words: 2522 - Pages: 11. Without adequate security, it is impossible to support the service users in health and social care setting. It could help in ensuring that the mentally challenged people can get equally quality treatment and there should not be any kind of discrimination on the ground of paying attention to them Moonie, 2005.
Influence can be both verbal and non-verbal. B said, his head hanging low. The difference between these aspects has become clear along with their applicability. There could be characteristics to the paralanguage and use of space of the individual which present barriers to accurately interpreting what is being said. One to one conversations allow the member of staff to be heard clearly giving the service user an easier job listening without the distractions from around the room.
Before any of these professionals performs any medical procedure or care task with a patient, it is important that they use verbal communication to inform the patient of what they are going to do. Recognition of social-class ideology allows the organisation to maintain awareness while interacting with individuals and can promote in providing supportive rather than defensive communication. It includes both verbal and non-verbal communication within the health and social care sector. Thirdly the Patient would send the message; by this point the patient has conveyed the message through communication that they would really like a crossword puzzle book. Professionals have more of an understanding therefore by speaking to the professional about the issues they are able to give an immediate solution and feedback. All types of situation and scenario can be conveyed through their implementation. Common Sense Guide to International Health and Safety.
The fourth stage would be the formation of the ultimate performing group where all members interact together without conflict. There is recognition that people with autism may need to be spoken to in a calm, soft voice without direct eye contact, and that any information given to an individual should be done in a simple and straightforward way. In the final section of the assignment the writer. In terms of health and social care an example of this could be that a patient who is experiencing bladder problems may not disclose this type of information to others as they may feel embarrassed to share it, therefore it is hidden. Explain the role of effective communication in health and social care Form of communication Between professional and service users The first form of communication I am going to talk about is oral and verbal communication, oral and verbal communication is usually used between professionals and service users by having oral and verbal communication ensures that there is an understanding between the service user and professional. Despite having a diagnosis of autism and learning disability this approach did not present barriers to her reaching a conclusion and resolving her worries and could easily be applied to a range of service users within my setting. When someone enters a reception desk, for example in a day care facility, we expect to be greeted politely.
Thus, here the technological advancement, communication improvement, and innovation are the major strategies which are required to provide support to the health and service users Koprowska, 2010. The policy is a safety net for employees and encourages that those with genuine concern about another colleague pass the information on without fear of reprisal or discrimination. The responsible attitudes of individuals are required in order to improve the communication process. For example if a teacher is telling off a child for someone wrong they have done, they may leave silences in between what they are saying, for the child to think and reflect on what the teacher has said, and what they would like to say next. It is also important that they feel secure in the environment and this can be done by verbally communicating a description of the surrounds that the find themselves in.
Overall communication could not be neglected as it is beneficial for service users and health and social care settings. The non-verbal communication includes the gestures of the patients and their relatives. The major factor is that the strategies must be designed as per the specific needs of the patients and staff people. When the physician normally responds by yelling, swearing or hanging up the phone, the nurse is understandably reluctant to push the issue or to call again. This mind-set can delay appropriate care being established and as a consequence may result in urgent support which is crisis-led, rather than needs led and person centred. These methods can be influenced by many factors which may interfere with how the information we have communicated is transmitted such as language needs, self-esteem, proximity and sensory impairment. The first method to discuss Verbal Communication, which is expressed through spoken word and is used in many different ways throughout health and social care settings.
Three types of communication barriers are shown below. In the care and support of vulnerable adults, particularly those who may have already faced discrimination prior to accessing services, there are greater difficulties with communicating effectively. An example of a formal conversation in a Health and Social environment could place in a Care home where you may have to speak to the nurses. This can be demonstrated when one individual greets another hello and gains a reply, strokes have been exchanged. Inspired by Freud and Wilder Penfield, Eric Berne acknowledged the contributions of other theorists and used them to develop his own theories.